UOB Indonesia launched TMRW, its digital bank to serve the Indonesian market as part of the group’s strategy to accelerate growth of its regional customer franchise, which follows their initial launch in Thailand in 2019.
A key feature that they are known for includes a game called City of TMRW, where customers can build a virtual city whenever they save. As users level up, they can unlock various options to enhance their virtual city.
They said that the account opening process is designed to be intuitive, seamless, fast and secure. Verification of an identity is done via a video call with a live agent and account opening can be completed in just nine minutes. Customer queries are handled by TMRW’s 24-hour chatbot named TIA (TMRW Intelligence Assistant) that converses in Bahasa Indonesia.
TMRW also offers Quick Response (QR) code payments, enabling fast and convenient payment to registered sellers and merchants simply by scanning a QR code. This feature is part of UOB’s support for the National Non-Cash Movement (Gerakan Nasional Non-Tunai) using the Quick Response Code Indonesian Standard (QRIS) as the platform.
Mr Kevin Lam, President Director of UOB Indonesia said,
“The next generation of Indonesia’s changemakers are mobile and want on-the-go digital services that enable them to achieve their aspirations. With TMRW, we hope to help them meet their financial goals and to support them as they build a better tomorrow.”
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